Case: Installation, maintenance and repair information for Bombardier

Semcon supports Bombardier Transportation with development of technical information for its trains. In addition, as a trusted long term partner we support Bombardier with strategic advice and continuous improvements.

Challenge
Bombardier Transportation Sweden AB used to contract consultants from several different suppliers. This was found to be inefficient, with the added difficulty of trying to retain product knowledge. Therefore, Bombardier decided to seek one partner for a long-term business relationship.

Solution
Semcon proved to best meet Bombardier’s requirements and was appointed strategic partner for supplying technical documentation services for Bombardier Transportation Sweden AB.

Robert Knott, Director Project Engineering Bombardier, explains why: "We chose Semcon because of their extensive experience in this field and their ability in developing technical product information for our products".

Semcon’s responsibility includes developing technical descriptions for installation, maintenance and repair that are delivered with the trains. One key component in ensuring high quality and an efficient development process is Semcon’s highly skilled employees and experience.

Result
Claes Andersson, Semcon’s regional manager in Västerås, gives his view on this; "We have a core group of individuals who provide both efficiency and continuity to Bombardier. Besides supplying technical authors with train expertise we also act as advisors to improve efficiency and provide Bombardier with best practice processes gathered from Semcon’s broad experience of different customers and operations."